Refund policy

 

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Damages

If you received damaged or defective merchandise, please email Customer service@AKSOUL.com within 7 days of receiving your order. In your email, please provide photos of the damaged item(s). A member from our team will be in contact to investigate and process a return or replacement.

Returns (if applicable)

Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (the premise is that the product has not been any damage or disassembly)

• The product cannot be used.
• The product does not match the description on the website.

If you meet the requirement, you can record a video to prove that the product doesn’t work and send it to  service@AKSOUL.com.
Once we confirm that the products cannot work, we will refund or exchange，these problem will be solved in 3 business days.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• Generally, the refund amount will reach the account within 1-8 business days.
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at service@AKSOUL.com.

Attention: 

NO CREDIT will be given to any "NON-DEFECTIVE" and "USED" products. No warranty will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
*If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact our Customer service at service@AKSOUL.com to get the return address.